This Privacy Policy explains how Chagee88 collects, processes, stores, and protects your personal data. We are committed to handling your information with transparency, purpose limitation, and the highest standards of security.
Six principles underpin every data processing decision we make. Your privacy is not a compliance obligation to us — it is a product commitment.
We collect only the data we genuinely need to operate your account, process transactions, and comply with our international licensing obligations. Your data is never used for purposes beyond those disclosed in this policy.
Chagee88 does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertisers under any circumstances. Your information is not a revenue product for us.
All personal data at rest is stored using AES-256 encryption within access-controlled infrastructure. Data in transit between your browser and our servers is protected by 256-bit TLS. Payment credentials are never stored on our platform.
You have the right to request a copy of all personal data we hold about you, to correct inaccurate information, and to request deletion where we have no lawful basis for continued processing. Requests are actioned within 30 days.
We do not retain personal data indefinitely. Account data is held for the duration of your active account relationship plus a minimum of 5 years for regulatory compliance. Data categories with shorter operational need are deleted sooner.
In the unlikely event of a data security incident that creates a material risk to your personal data, Chagee88 will notify affected users within 72 hours of becoming aware of the incident and will take immediate remediation steps.
This Privacy Policy (hereinafter "the Policy") is issued by Chagee88 (hereinafter "Chagee88", "we", "us", or "our") and governs the collection, use, storage, disclosure, and protection of personal data provided to or collected by Chagee88 in connection with the operation of its online casino, sports betting, and gaming platform accessible at https://chagee88.cam (the "Platform") and any associated services.
Chagee88 recognises that the personal information you share with us — whether during account registration, KYC verification, transaction processing, or general use of the Platform — is sensitive and must be handled with care, transparency, and purpose. This Policy sets out clearly what data we collect, why we collect it, how long we retain it, with whom it may be shared, and what rights you hold in respect of your data.
This Policy applies to all users of the Chagee88 Platform, including registered players located in Malaysia (including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam) and all other jurisdictions from which the Platform is accessed. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data processing practices described herein.
Chagee88 collects personal data across several categories, depending on the nature of your interaction with the Platform. The following table sets out the categories of data collected, the circumstances of collection, and their primary purpose:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration; KYC verification |
| Contact Data | Email address, mobile phone number | Account registration; support interactions |
| Financial Data | Transaction history, deposit and withdrawal amounts in MYR, payment method reference (not full card numbers) | Deposit and withdrawal processing |
| KYC Documents | Copies of Malaysian MyKad, passport, proof of address documents | Identity verification prior to first withdrawal |
| Technical Data | IP address, device type, browser type and version, operating system | Automatically upon Platform access |
| Usage Data | Games played, wager amounts, session durations, bonus activity | During active Platform sessions |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | When you contact our support team |
Chagee88 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity verification documents submitted during KYC may incidentally contain such information, in which case that information is processed solely for the purpose of age and identity verification and is not stored beyond the minimum required retention period.
Chagee88 processes your Personal Data for the following specific purposes:
Chagee88 will not use your Personal Data for any purpose that was not disclosed at the time of collection without first providing you with notice and, where required, obtaining your consent.
Each data processing activity carried out by Chagee88 is grounded in one or more of the following lawful bases:
Chagee88 does not sell, rent, or trade personal data. We may disclose your Personal Data to the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual data protection safeguards:
Given that Chagee88 operates under international licensing and utilises globally distributed infrastructure, your Personal Data may be transferred to and processed in jurisdictions outside of Malaysia. Such transfers may occur when data is processed by our cloud hosting providers, KYC partners, or payment processors whose infrastructure is located in other countries.
Where such transfers occur, Chagee88 ensures that adequate safeguards are in place to protect your Personal Data, including but not limited to:
By using the Chagee88 Platform, you acknowledge that your Personal Data may be processed in jurisdictions outside Malaysia and consent to such transfers subject to the safeguards described in this clause.
Chagee88 retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general framework:
Upon the expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised using industry-standard data destruction procedures.
Chagee88 implements a layered technical and organisational security framework to protect your Personal Data against unauthorised access, loss, alteration, or destruction. Key security measures include:
Despite these measures, no data transmission over the internet or electronic storage system is entirely without risk. In the event of a security incident that materially compromises your Personal Data, Chagee88 will notify affected users within 72 hours of becoming aware of the breach and will take immediate steps to contain, investigate, and remediate the incident.
Chagee88 uses cookies and similar tracking technologies on the Platform for the purposes described below. A cookie is a small text file placed on your device that enables the Platform to recognise your browser and retain certain information between sessions.
You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the availability or performance of some Platform features. Chagee88 does not use third-party advertising cookies or deploy tracking pixels for cross-site behavioural advertising.
As a user of the Chagee88 Platform, you hold the following rights in respect of your Personal Data. Requests exercising any of these rights should be submitted to our support team via live chat or email. We will acknowledge your request within 5 business days and action it within 30 calendar days.
These are the specific rights you may exercise at any time by contacting the Chagee88 support team. No fee is charged for data rights requests unless they are manifestly unfounded or excessive.
You may request a copy of all Personal Data Chagee88 holds about you, together with information about the purposes for which it is processed and the parties with whom it has been shared.
If any Personal Data we hold about you is inaccurate or incomplete, you may request that we correct or supplement it. Updates to account information can also be made directly through your account settings.
You may request deletion of your Personal Data where we no longer have a lawful basis for continued processing. Note that certain data categories must be retained for regulatory compliance and cannot be deleted during applicable retention periods.
In certain circumstances — for example, while the accuracy of data is contested or a processing objection is under review — you may request that we restrict processing of your Personal Data to storage only, pending resolution.
Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that we provide your Personal Data in a structured, commonly used, machine-readable format for transfer to another service provider.
You may object to processing carried out on the basis of legitimate interests or for direct marketing purposes. Where you object to direct marketing processing, we will cease processing your data for that purpose immediately and without assessment.
Chagee88 strictly prohibits the registration or use of the Platform by any individual under the age of 21 years. We do not knowingly collect Personal Data from individuals under 21. If Chagee88 becomes aware that it has collected Personal Data from a person under the minimum age, the associated account will be immediately closed, the data will be deleted (subject to any mandatory regulatory retention requirements), and any balance will be returned to the source payment method following investigation.
Parents or guardians who believe that a minor may have created an account on Chagee88 using false age information are encouraged to contact our support team immediately via live chat or email at [email protected] so that appropriate action can be taken without delay.
Chagee88 uses KYC age verification procedures to enforce the 21+ minimum age requirement. All players are required to submit government-issued photo identification (such as a Malaysian MyKad or passport) prior to processing any withdrawal request.
Chagee88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, data processing practices, or platform operations. The "Effective Date" at the top of this Policy reflects the date on which the current version entered into force.
Where a proposed amendment materially affects your rights or introduces new processing purposes not previously disclosed, Chagee88 will notify registered users via in-platform notification or registered email address at least 14 calendar days before the amendment takes effect.
Non-material amendments — such as typographical corrections, reorganisation of content, or clarifications that do not alter the substantive scope of processing — may take effect immediately. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy.
If you wish to exercise any data rights described in Section 11, raise a question about this Privacy Policy, or submit a complaint regarding the handling of your Personal Data, please contact Chagee88 through the following channels:
All privacy-related correspondence will be treated as confidential. Formal data rights requests must be submitted by the account holder and may require identity verification before any data is disclosed or deleted, to prevent unauthorised access to your information by third parties.
Questions about how your data is handled? Our support team is available 24/7 and can address privacy queries in plain language — no legal jargon, no runaround.